FAQs
How can I send you my hair?
Can I drop off my hair?
Yes, drop offs are available on Mondays & Wednesdays between 10AM-4PM. Send us a text at +1 463 256 0250 after checkout if you will like to drop off.
Do you offer pick up?
For local residents, pick up is available as long as order is picked up between 24-48hrs after receiving pick up confirmation text. Failure to pick up within this time frame will incur $15 charge on pick up.
I'm new to wigs. What would your recommend?
A closure wig is your best option preferably 5x5 Closure.
Closure wigs comes 100% glueless.
Do you offer Installs?
Yes, I offer both Glue & Glueless Wig Install.
Send us a text via our IG Install page @oakluxebeauty
Do I need my head measurements?
For correct fitting, you need your correct head measurement. refer to our IG highlight on Wig Size Guide.
Do you sell laces and bundles?
This service will be available soon.
What sizes does your Ready to Ship wigs come in?
Small (21"-21.5")
Medium (22"-22.5")
Large (23"-23.5")
Does all your unit come glueless?
All our closure wigs are 100% glueless. For the ultimate glueless fit on your frontal wig, we recommend booking gluless install service via @laidbykafiiee. Without one on one appointment, frontal wigs cannot be guaranteed 100% glueless.
An adjustable band is attached to all wigs.
How do I purchase a wig that I like on your IG page?
While some of our wigs (mostly blonde/highlight wigs) are one of one, some can be recreated. If it's a one of one, we may or may not be able to recreate it for future restocks.
Send us a text to confirm.
Can I send hair directly to you from another hair company?
Yes, if the company courier service delivers to a P.O.Box. If Company do not deliver to postal box, you will have to ship to yourself before shipping to us.
Do you offer color service on wig construction service/ Pre-made wigs?
YES! We will need a picture sent for approval by Oak luxe, if approved, a quote will be sent and payment will be made via zelle - for color service only.
WE recommend our custom units for color inspiration.
How long to receive my wig?
Wig Construction : 9-12 business days ( excluding shipping time) after hair is received.
Hair is provided by you for this service
Color Service: 7-10 business days (excluding shipping time) after hair is approved.
Premade Wig Customization: 5-10 business days after wig is received .
Wig Revamp: 5-7 business days (excluding shipping time)
RTS units: 1-2 business days before shipping.
Custom units: 9-12 business days after order ( shipping time not included)
What are your business days?
Monday - Friday. Weekend and Legal public holidays not considered business days.
How do I contact you?
Please text (463)256-0250 or email admin@oakluxebeauty.com for further inquiries. We are aways glad to help.
What is the best time to contact?
Monday - Friday
10AM-7PM